With a wide range of skills and experience, I challenge organisations to consider the role the audience has to play in their success – and identify the changes needed to bring that about.

Through our new freelancer network, I can also access other specialist skills and put together co-working teams for larger projects.

I gained much of my experience working on the ‘client side’ within organisations. So in the arts, education, local authority or voluntary sectors, small-scale creative and tourism enterprises, I am well aware that every penny – and every person – has to count. But as an outsider I can also question accepted objectives and practices. I draw on evidence and my long experience of audience and visitor behaviour to bring imaginative, responsive – and realistically actionable – solutions to my wide range of clients across the UK.

I see working with you as a partnership and put your best interests to the fore. So I’m always mindful of your long-term benefit – and my long-term relationship with you – rather than just the immediate contract.