Issue:

London Transport Museum’s Depot in Acton is normally closed to the public but could be visited for open days, special tours and during education activities. As part of an HLF-funded improvement programme for the Depot, I was asked to look at facility and operational improvements, and programme extensions and improvements.

Response:

I led consultation with staff, current local users and visitors, and people from the local community who had never been to the Depot. The interviews with a range of relevant staff aimed to understand their aspirations and their negative issues in relation to the Depot. I then researched and contacted local individuals and organisations (both past- and non-visitors) and carried out an online survey followed by focus groups to garner their views.

Impact:

My report included recommendations for improvements to existing services and facilities, for new future activities and for strengthened outreach and communications approaches to build profile and audiences.

Date:

August-December 2013